FAQ

What are the bottle size options?
Are the oils safe?
Can Scentify oils be diluted?
Do the diffusers come with a scent?
How often do I need to refill my diffuser?
Can I change my order?
Can I cancel my order?
How long does it take to process orders?
What countries do you ship to?
How much is shipping?
Which shipping methods are available?
Where do orders ship from?
Are Scentify Business products only sold online?
Do you offer samples?
Can I return or exchange an item?
How do I exchange or return an item?

Products

What are the bottle size options?
Are the oils safe?
Can Scentify oils be diluted?
Do the diffusers come with a scent?
How often do I need to refill my diffuser?

What are the bottle size options?

The 150ml (Fits Small Diffuser) screws directly into the Small Diffuser.
The 470ml (Fits Medium Diffuser) screws directly into the Medium Diffuser.
The 470ml (Glass Bottle) can be used to refill any bottle.

Are the oils safe?

Scentify oils are a blend of synthetic and natural ingredients that are certified vegan and non-GMO, contain no parabens, phthalates, or any toxic chemicals, and are safe for humans and pets. The oils are manufactured in the U.S. and are in compliance with the IFRA code of practice. Thank you.

Can Scentify oils be diluted?

Scentify oil are formulated specifically to work for Scentify Diffusers and cannot be diluted.

Do the diffusers come with a scent?

No, the scents are sold separately. If you purchase a diffuser without a scent, it will come with an empty bottle.

How often do I need to refill my diffuser?

It depends on how you set the diffuser. On average each bottle should last 4-8 weeks.

Ordering and delivery

Can I change my order?
Can I cancel my order?
How long does it take to process orders?
What countries do you ship to?
How much is shipping?
Which shipping methods are available?
Where do orders ship from?
Are Scentify Business products only sold online?
Do you offer samples?

Can I change my order?

We can accommodate most changes. Kindly reach out to us with your order number.

Can I cancel my order?

We can cancel the order for you until it is marked as shipped. Once the order is marked as shipped, we can no longer cancel it.

How long does it take to process orders?

We try our best to ship all orders same day if placed before 12:00pm EST. We do not ship on Saturday, Sunday, and all major holidays.

What countries do you ship to?

We currently only ship within the U.S.A. and U.S.A. Territories.

How much is shipping?

We offer free shipping on all orders.

Which shipping methods are available?

UPS Ground & USPS Ground Advantage

Where do orders ship from?

Brooklyn, NY

Are Scentify Business products only sold online?

Yes.

Do you offer samples?

We offer complimentary sample sticks. Kindly reach out to us.

Returns

Can I return or exchange an item?
How do I exchange or return an item?

Can I return or exchange an item?

We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Returned items must be in the original packaging and in working condition. Aroma oil returned without a cap will not be refunded. Expedited shipping fees will not be refunded.

How do I exchange or return an item?

To initiate a return or exchange click here.